Account Manager

We are determined to be the best, are you?

With hundreds of satisfied customers and millions of end users C4L have one of the largest independent UK networks and in line with our prolific expansion we have an opportunity for you to join probably the most exciting technology company in the South.

Job Description

We have immediate vacancies for two Account Managers to join our rapidly growing team with a salary of £20,000- £25,000 pa dependant on experience, OTE of £50,000- £60,000 plus benefits.

You will be responsible as the primary contact for existing customers ensuring client satisfaction whilst managing and developing both new and existing customers. You will expected to consistently provide excellent customer service to all assigned clients, identify client needs and communicate existing and new services to encourage new and repeat business opportunities.

Main duties will include working closely with the customer service manager to ensure that C4L's high standard of customer service is met across the board, liaising with customers to make certain that any arising issues are dealt with promptly and in a professional manner, conduct account reviews with assigned customers on a regular basis to review service requirements identifying specific customer needs. Provide regular communication to customers ensuring that they are kept informed and up to date of new and existing services available through the Company. You need to understand the clients business in detail in order to find areas to cross sell their services, ultimately saving them money. You will be expected to regularly visit customers ensuring business relationship are built and maintained.

Essential Skills:

• 5 or more GCSE's at grade A*- C to include Maths and English.
• Technical knowledge and an understanding of internet and infrastructure related services.
• An understanding of some of the following areas: virtualisation, cloud, storage platforms, networks, Cisco, firewalls, colocation BGP, backup and operation systems.
• Excellent organisational and prioritisation skills
• The ability to manage your own workload
• Ability to work well alone using own initiative and proactive approach to work but also a key team member.
• Thorough and have excellent attention to detail.
• Excellent telephone and communication skills.
• Good knowledge of Microsoft Office and Microsoft Outlook.
• The ability to work under pressure and meet deadlines.
• Proven track record in Account Management.
• Experience in working in a target driven role.

Advantageous

• Knowledge of the IT industry
• Previous experience within a similar organisation
• ITIL Foundation, Prince 2 Certification or equivalent qualification

Company information

C4L is one of the UK's main Internet Solution and Infrastructure Providers. Based in Bournemouth and with a decade of substantial growth (3425% over the last 5 years), C4L boast the largest privately owned data centre network in the UK supplying over 1% of the UK's Internet. Customers include government, consultants, SME's, corporate and FTSE companies.

Our core B2B services include data centre colocation, DC interconnects, leased lines, wireless circuits, high capacity internet connectivity, data backup and storage, virtualisation, disaster recovery and Voice Over IP. Our sister companies are on the leading edge of technology and provide triple play consumer and business internet products including Fibre to the home/premises (up to 1000Mbps), IPTV and Voice.

We have recently been listed by Deloittes as the 12th fastest growing technology company in the UK and 39th in Europe, Middle East and Africa, over the last 5 years.

C4L does not recruit via agencies and does not welcome enquiries by them.

How to Apply

We are looking for an immediate start. If you think you're good enough to join us, contact us by email tell us why, prove yourself and we'll do the rest.

To apply, please send your CV and covering letter to careers@c4l.co.uk or call Laura Swann on 01202 299799 for further information.